An overwhelming majority of users of the federal Judiciary’s Public Access to Court Electronic Records (PACER) system is satisfied with it, according to a survey conducted for the court system’s Administrative Office.
The survey was made available to all 325,000 active PACER users in late 2009, according to the court, and 86 percent of users who completed it said they were satisfied.
PACER is an electronic public access service that allows users to obtain case information from federal courts over the Internet.
The service provides access to 30 million cases and more than 500 million documents in federal appellate, district and bankruptcy courts.
Since the early 1990s, more than one million PACER accounts have been registered.
According to the court’s Third Branch online newsletter, the survey is part of a research initiative that will be completed later this year.
In a related survey, some 3,055 PACER users — or 22 percent of the 15,200 account holders contacted in mid-December 2009—gave PACER high grades.
User types giving the highest overall satisfaction scores to PACER included creditors and service providers to the legal sector, followed by commercial businesses, according to the article.
Users in the legal sector and litigants — the two largest groups of PACER users — are also among the most satisfied.
The Third Branch publication said the survey indicated that satisfaction rates climb steadily as frequency of use increases.
The report also said there was no significant difference in satisfaction with PACER between those respondents who use both PACER and the Judiciary’s Case Management/Electronic Case Files system and those who use PACER only.
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