PHOTO COURTESY OF MITCHELL IP
Practice Management Resource Center tip: Customer Relationship Management Software
John Crane of Practice Reinvention Solutions as well as a student, and Victoria Vuletich of Cooley Law School, formerly Professional Standards Director of the State Bar, have written an article on the subject of Customer Relationship Management (CRM) software for the July Bar Journal:
“Clients are increasingly demanding that their attorneys demonstrate an active personal interest in their unique needs and challenges in addition to providing quality legal services. Relationship marketing has been a weapon in attorneys’ arsenals for a number of years. However, the traditional way attorneys have approached client development requires adaptation to succeed in today’s competitive marketplace.”
To read the article visit www.michbar.org/journal/pdf/pdf4article2050.pdf
Former federal court judge’s law clerk to join Mitchell IP
Elliot J. Gruszka, with a bachelor’s from Taylor University and a master’s from Ball State University in physics, has joined the Grand Rapids firm of Mitchell IP, pending his Jan. 2013 graduation from Thomas M. Cooley Law School. He has co-designed and built a high-energy particle detector for a micro-satellite., and conducted experiments studying neutron emissions from medical linear accelerators. As a result of his education and research, Gruszka is well-versed in a variety of topics related to mechanical, electrical, and materials engineering.
Before law school, Gruszka worked as a consultant for a firm serving the insurance industry. He excelled at aggressively negotiating settlements and developing the attention to detail required to handle complex transactions.
In the spring of 2012, he served as a student law clerk to the Hon. Janet T. Neff (U.S. District Judge for the Western District of Michigan), researching issues before the court and writing draft opinions. As a law student, Elliot has earned the Certificate of Merit (highest grade earned) in Property Law I and II, among others. He ranked in the Top 10 in Cooley’s Intra-School Moot Court Competition.
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