36th District Court receives high marks
The results of the weeklong Public Satisfaction Survey conducted in October of 2018 are in. The 36th District Court received high marks from its users in a variety of areas including accessibility and its treatment of the public regarding fairness, equality and respect.
The court scored high, well above the 80 percentiles, when users were asked if they were treated with courtesy and respect by the judge/magistrate and by court staff. More than 80 percent of the court users said they understood what happened in their case when they left the court. Less than 10 percent of those surveyed felt they were not able to get their court business done in a reasonable time, their case was not handled fairly, or the outcome was unfavorable to them.
“Continuing to improve public service is one of our highest priorities. We are very proud of our team and the survey results, especially regarding the treatment of the public,” said Chief Judge Nancy M. Blount.
Court Administrator Kelli Moore Owen added, “We have an assortment of methods available to measure work performance, compliance rates and other data. This survey allows us to measure the more human aspect of our jobs as public servants. How a person is treated from the time they enter the court through the conclusion of their business is one of the most influential factors in public perception and the satisfaction rate of the user’s experience. Therefore, the survey results are an important tool in planning initiatives to enhance and improve overall customer service and satisfaction.”
The court is also customizing additional surveys to be conducted throughout the year in order for members of the public to evaluate and comment on more specific services or areas that are provided. Public feedback may be submitted by visiting http://www.36thdistrictcourt.org/feedback.
Detroit Bar’s Mardi Gras in the D March 5
Join the Detroit Bar Association for the “Mardi Gras in the D” membership mixer from 5-7:30 p.m. Tuesday, March 5 at Fishbones, 400 Monroe St. in Detroit. Sign up a new member and receive a drink ticket. Join for the first time and attend at no charge; otherwise the cost to attend is $20 for members and $30 for non-members. Members of the judiciary attend for free. Register at www. detroitlawyer.org. Part of the funds raised at this event support Barristers Law Day School Partnership Program.
No liability for state in deaths of 2 bicyclists
BROOKLYN, Mich. (AP) — The state Transportation Department won’t be liable in the deaths of two women who were struck while riding bicycles in Jackson County.
The Michigan appeals court last week ruled in favor of the state in a lawsuit by families of Deborah Patterson and Mary Massengill. They were killed in 2016 when a 76-year-old driver hit them from behind.
Patterson and Massengill were riding in a bike lane on Wamplers Lake Road, near Brooklyn. Their estates argued that the Transportation Department had created a problem by making a bike lane without widening the road. But the appeals court agreed with a lower court judge. The court says a “certain amount of risk is inherent” near moving vehicles.
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