Report confirms online tools work, court officials say

The State Court Administrative Office (SCAO) has submitted to the State Justice Institute (SJI) an independent evaluation that shows the effectiveness of virtual dispute resolution using Zoom and SCAO’s MI-Resolve — the nation’s first statewide online dispute resolution platform.

The report found that both Zoom and MI-Resolve were effective and rated highly by users.

“This independent assessment confirms what we already knew from anecdotal user reports — that both MI-Resolve and Zoom are effective in helping to resolve disputes,” said Michigan Supreme Court Chief Justice Bridget M. McCormack. “Our challenge now is to increase awareness regarding MI-Resolve so more users statewide can benefit from this innovative first-in-the-nation service.”

Expanded statewide during the pandemic, MI-Resolve is an online dispute resolution tool that is free and available to all Michigan residents.

The user-friendly software assists users in resolving money disputes, landlord-tenant matters (e.g., return of a damage deposit), contract issues, and neighborhood disputes, officials say.

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