The State Court Administrative Office (SCAO) has submitted to the State Justice Institute (SJI) an independent evaluation that shows the effectiveness of virtual dispute resolution using Zoom and SCAO’s MI-Resolve — the nation’s first statewide online dispute resolution platform.
The report found that both Zoom and MI-Resolve were effective and rated highly by users.
“This independent assessment confirms what we already knew from anecdotal user reports — that both MI-Resolve and Zoom are effective in helping to resolve disputes,” said Michigan Supreme Court Chief Justice Bridget M. McCormack. “Our challenge now is to increase awareness regarding MI-Resolve so more users statewide can benefit from this innovative first-in-the-nation service.”
Expanded statewide during the pandemic, MI-Resolve is an online dispute resolution tool that is free and available to all Michigan residents.
The user-friendly software assists users in resolving money disputes, landlord-tenant matters (e.g., return of a damage deposit), contract issues, and neighborhood disputes, officials say.
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