State courts faced significant faced significant disruptions during the pandemic, requiring judges and staff to quickly adjust their court procedures and work habits. In many courts, this whirlwind of changes affected employee satisfaction, engagement, and well-being.
The National Center for State Courts (NCSC) and the Conference of Chief Justices/Conference of State Court Administrators (CCJ/ COSCA) Pandemic Rapid Response Team developed the Court Employee Viewpoint Tool Kit. This offers court leaders practical guidance on conducting surveys, interviews, and listening sessions to understand employee perspectives, assess engagement levels, and identify areas for improvement to create a more welcoming work environment and improve court operations.
One component is a comprehensive 125-question employee viewpoint survey courts can use to gather insights on several topics, including employee well-being; overall work experience; workplace health and safety; diversity, equity, inclusion; and accessibility.
This instrument builds on the CourTools Employee Satisfaction Survey and includes additional steps tcourts can take to measure several dimensions of a healthy workforce.
Courts from Kentucky, Michigan, Nebraska, Oregon, and Pennsylvania partnered with NCSC to pilot the tool kit’s survey. NCSC provided technical assistance, guidance, and templates that courts could adapt to meet local needs. Insights from these pilot courts informed the tool kit’s recommendations and key strategies, including:
• Ensuring anonymity
• Conducting one-on-one interviews
• Hosting listening sessions:
During a webinar, “Unlocking the Secrets to Employee Success and Engagement with the New Court Employee Viewpoint Survey,” panelists from several pilot courts discussed the importance of conducting employee surveys and strategies for building trust between court leaders and staff.
Judge Leonard G. Brown III from the Lancaster County Court of Common Pleas (Pennsylvania) emphasized the value of the feedback process. “The listening sessions that came out of the survey were fantastic,” he said. “If we’re not listening to our employees, I don’t think we’re caring for them, and we’re certainly not building trust.”
For guidance on implementing the tool kit, email ktrebil@ncsc.org.
The National Center for State Courts (NCSC) and the Conference of Chief Justices/Conference of State Court Administrators (CCJ/ COSCA) Pandemic Rapid Response Team developed the Court Employee Viewpoint Tool Kit. This offers court leaders practical guidance on conducting surveys, interviews, and listening sessions to understand employee perspectives, assess engagement levels, and identify areas for improvement to create a more welcoming work environment and improve court operations.
One component is a comprehensive 125-question employee viewpoint survey courts can use to gather insights on several topics, including employee well-being; overall work experience; workplace health and safety; diversity, equity, inclusion; and accessibility.
This instrument builds on the CourTools Employee Satisfaction Survey and includes additional steps tcourts can take to measure several dimensions of a healthy workforce.
Courts from Kentucky, Michigan, Nebraska, Oregon, and Pennsylvania partnered with NCSC to pilot the tool kit’s survey. NCSC provided technical assistance, guidance, and templates that courts could adapt to meet local needs. Insights from these pilot courts informed the tool kit’s recommendations and key strategies, including:
• Ensuring anonymity
• Conducting one-on-one interviews
• Hosting listening sessions:
During a webinar, “Unlocking the Secrets to Employee Success and Engagement with the New Court Employee Viewpoint Survey,” panelists from several pilot courts discussed the importance of conducting employee surveys and strategies for building trust between court leaders and staff.
Judge Leonard G. Brown III from the Lancaster County Court of Common Pleas (Pennsylvania) emphasized the value of the feedback process. “The listening sessions that came out of the survey were fantastic,” he said. “If we’re not listening to our employees, I don’t think we’re caring for them, and we’re certainly not building trust.”
For guidance on implementing the tool kit, email ktrebil@ncsc.org.
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