Survey shows user satisfaction with 54-B District Court

For the fifth year, the 54-B District Court received high marks from the public regarding their experiences with the court. Using a survey administered in courts statewide, 54-B District Court asked court users questions about whether their court was accessible, timely, and fair, and if they were treated with courtesy and respect by judges and court staff.

“Our court serves the people, so their views are critically important in helping us make decisions on how to improve court operations,” said Chief Judge Andrea Andrews Larkin. ”I am very proud of the hard work put in by our staff at 54-B District Court, and we are committed to continuing to deliver fair and timely justice to the public in accordance with the law and constitution.”

Highlights include:

• 97% of court users said they were treated with courtesy and respect by court staff.

• 94% of court users said the way the judge or magistrate handled their case was fair.

• 92% of courts users were able to get their business done in a reasonable amount of time.

“The information from this survey and prior surveys has served as bench marks for the high level of customer service 54-B and users of our court have come to expect,” said Court Administrator Nicole Evans. “Access to justice and fair treatment goes hand in hand and is consistent with our goal. We cannot guarantee a favorable outcome, but we strive to ensure every person who interacts with the court is treated with fairness and respect.”

Developed with input from judges and court administrators statewide and tabulated by the State Court Administrative Office to insure accuracy, the survey enables courts to identify strengths, provide positive feedback to employees, and target areas for improvement. The survey was completed by a range of court users, including parties to cases, attorneys, jurors, and participants of treatment courts.

The public satisfaction survey is part of a statewide initiative of the Michigan Supreme Court and the State Court Administrative Office to measure and report on court performance. From 2013 through 2018, over 120,000 surveys were completed in courts throughout Michigan. Visit www.courts.mi.gov for more information.
 

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