State AG office helps craft report to stop robocalls from disrupting hospitals

Recommendations on how the telecom industry, hospitals and the federal and state governments can prevent illegal robocalls from disrupting communications in hospitals were presented to the Federal Communications Commission (FCC) recently by a federal advisory committee, which includes Michigan Attorney General Dana Nessel’s office.

The Hospital Robocall Protection Group (HRPG) issued its report to the FCC last month, outlining best practices for preventing unlawful robocalls from being made to hospitals.

The report was a requirement established for the HRPG under the Pallone-Thune Telephone Robocall Abuse Criminal Enforcement and Deterrence Act (TRACED Act).

One of Nessel’s assistant attorneys general was appointed to the HRPG in July as one of only three state officials from around the country.

“Under my administration, Michigan has been a national leader in responding to illegal robocalls and I am proud of the role my office has had in creating best-practices guidelines for hospitals, governments and voice service providers,” Nessel said.

“These guidelines will strengthen the protection for hospitals from robocalls that interfere with their operations.”

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