ImageSoft, a company based in Southfield, this week announced that it has added “award-winning online dispute resolution technology to our existing paperless technology solutions” by establishing a comprehensive partnership with Resolve Disputes Online (RDO) – a British based software company, with offices in Australia and India.
Under the new partnership, ImageSoft will provide RDO technology to the U.S. and Canadian markets. RDO was designed and developed by a team of international lawyers, United Nations justice leaders, judges, mediators, and legal IT professionals who share a passion for improving access to justice.
ImageSoft will combine its 25 years of justice technology experience with RDO’s Online Dispute Resolution (ODR) platform to allow cases to be processed more quickly with better outcomes for the parties, according to company officials.
“ImageSoft will leverage its existing full-service team of technology professionals in the USA and Canada and will host the technology in the USA,” said a spokesperson for the company. “ImageSoft understands the unique integration and security requirements that courts demand.”
The RDO platform streamlines the interactions between case parties with “a clean and intuitive approach to dispute resolution” that is quickly deployed as a secure Cloud application,” according to the spokesperson. RDO offers courts and mediators a configurable solution that provides processing paths for negotiation, mediation, and arbitration.
“We’re very excited to partner with ImageSoft in the USA and Canada,” said Joe Al-Khayat, co-founder of RDO. “They bring tremendous knowledge of the justice market having served courts throughout the U.S.; and they also have a large team of professionals that is known to provide exceptional service and support to customers. RDO’s mission is to improve access to justice, and we have been very successful in Asia and Europe. Having ImageSoft on the team will allow us to grow to meet the surging market demand. With ImageSoft we believe we’ve found great alignment in our shared core values and approach that puts customers first.”
Scott Bade, president and product visionary at ImageSoft, noted that “courts and mediators around the world have been slowly adopting ODR technology for several years, but the pandemic has really made this a necessity.
“The technology has been proven,” said Bade. “It makes the court better and it improves fairness and access to justice for the citizens. We share a passion with RDO for helping people and providing great service – they’re good people doing good work, and we’re excited to provide RDO technology to our existing customers and to new customers in the USA and Canada.”
For additional information about ImageSoft Court Solutions, visit its website at www.ImageSoftInc.com/Courts.
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