- Posted January 24, 2014
- Tweet This | Share on Facebook
Secretary of state says technology will shorten lines
DETROIT (AP) -- The Michigan secretary of state's office soon will allow customers at some of its branches to be in line without actually being in line.
A new system called MI-TIME Line will launch soon at 10 of the busiest locations, allowing customers to schedule appointments and virtually get in line via home computer, phone or text message, Secretary of State Ruth Johnson announced Wednesday.
Customers at those branches who use the system can be called or texted when it's their turn. Those without mobile phones can stop by the office, check in at a MI-TIME Line kiosk and head out to run errands while they wait.
"We all lead busy lives, and we know that our customers' time is important," Johnson said in a statement. "Spend the time you save shopping nearby, running errands or being with family. We'll let you know when it's almost your turn."
The system had a "soft launch" last week at branches in Flint and Lansing. It will debut in the coming weeks in Macomb County's Clinton Township, Detroit, Livonia and Pontiac, and later in Southfield, Taylor, and Troy.
The 10 offices that will be using the new system together handle more than 2 million transactions per year.
Johnson's office is partnering with QLess. The company's line-management service is used by other driver and motor vehicle agencies, amusement parks, shopping malls, and health care and educational facilities to reduce wait times.
----------------
Online:
http://www.michigan.gov/sos.
Published: Fri, Jan 24, 2014
headlines Oakland County
headlines National
- New Legalese: You may have heard a deepfake, but what about ‘Twiqbal’?
- From Intake to Outcome: An in-house lawyer’s guide to matter management solutions
- 2 BigLaw firms in merger talks that could produce 1,600-lawyer firm with top 50 revenue
- Send in the paralegals
- Lawyer reprimanded after mistakenly emailing opposing counsel with plan to avoid judge’s call
- ‘I don’t play well’ judge who threatened to track down, jail misbehaving litigant gets tossed from case