The State Appellate Defender Office and Criminal Defense Resource Center will present “Client Satisfaction: Why and How to Assess It” online Tuesday, August 20, from noon to 1:30 p.m. via Zoom.
The overwhelming majority of criminal cases end in conviction. People who are convicted seem unlikely to be satisfied with the quality of their representation. However, evidence suggests that clients of public defenders distinguish between outcome and process in reports of their satisfaction.
This session is devoted to understanding what clients are looking for from their attorneys, how to gather that information, and why it might be helpful to do so.
Speaking at the online training will be Marla Sandys, a professor in Department of Criminal Justice at the University of Indiana- Bloomington. She is one of the original and continuing members of the consortium of researchers that comprise the Capital Jury Project, which works to understand, from the jurors themselves, why they voted for life or death and whether those decisions are in keeping with the law designed to guide juror decision making in capital cases. Sandys also works with law school colleagues who run the university’s Wrongful Conviction Clinic. She recently received a foundation grant to study Indiana citizens’ support for the death penalty for people who are mentally ill. Sandys teaches courses and seminars on research methods, capital punishment, juries, and innocence.
To register for the virtual lunchtime training, visit www.sado.org/go/Satisfaction. Anyone with questions may email Kathy Swedlow at kswedlow@sado.org.
The overwhelming majority of criminal cases end in conviction. People who are convicted seem unlikely to be satisfied with the quality of their representation. However, evidence suggests that clients of public defenders distinguish between outcome and process in reports of their satisfaction.
This session is devoted to understanding what clients are looking for from their attorneys, how to gather that information, and why it might be helpful to do so.
Speaking at the online training will be Marla Sandys, a professor in Department of Criminal Justice at the University of Indiana- Bloomington. She is one of the original and continuing members of the consortium of researchers that comprise the Capital Jury Project, which works to understand, from the jurors themselves, why they voted for life or death and whether those decisions are in keeping with the law designed to guide juror decision making in capital cases. Sandys also works with law school colleagues who run the university’s Wrongful Conviction Clinic. She recently received a foundation grant to study Indiana citizens’ support for the death penalty for people who are mentally ill. Sandys teaches courses and seminars on research methods, capital punishment, juries, and innocence.
To register for the virtual lunchtime training, visit www.sado.org/go/Satisfaction. Anyone with questions may email Kathy Swedlow at kswedlow@sado.org.
