Surveys aimed at improving court experience

"Finding the courthouse was easy." "The way the case was handled was fair." "As I leave the court, I understand what happened in my case." These are some of the items in a public satisfaction survey that Michigan trial courts will administer to improve public service. The survey, which was tested last month in a pilot project, asks participants to share their experiences with access to the court and the fairness of court proceedings. The results will be used to help individual courts find and improve weak areas, such as long waits at customer service counters or a judge's need to explain rulings more clearly. State Court Administrator Chad C. Schmucker said the surveys are part of a statewide initiative, "Courts working smarter for a better Michigan," which stresses measuring court performance to improve efficiency and public service. "Can you measure the quality of justice? Maybe not, but we can and should measure how well the courts are serving the public, in part by asking the people who use the courts about their experiences," Schmucker said. For more information about the customer satisfaction survey and the "Courts working smarter for a better Michigan" campaign, go to http://www.courts. mi.gov/ Administration/admin/op/performance/Pages/default.aspx. Published: Mon, Jul 22, 2013

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