For the third consecutive year, court users say they are satisfied with their experiences in 54B District Court in East Lansing.
Using a survey that was administered in courts statewide, 54B asked court users questions about their level of satisfaction with court services. Across the board, court users said that 54B District Court was accessible, timely, fair, and that they were treated with courtesy and respect.
"Public input is vitally important because court users can help us make critical management decisions to improve the efficiency of court operations," said Chief Judge Andrea Andrews Larkin. "Getting positive marks for three years in a row shows how hard our team is working at 54B."
Highlights from the survey include:
- 92% of court users said they were treated with courtesy and respect by court staff.
- 87% of court users said the way the judge handled their case was fair.
- 79% of courts users were able to get their business done in a reasonable amount of time.
"Public satisfaction is a critical measure of the success of court operations," said Court Administrator Denise McCrimmon. "We depend on a wide range of performance measures to help us boost efficiency and improve service to the public."
Developed with input from judges and court administrators statewide and tabulated by the State Court Administrative Office, the survey enables courts to identify strengths, provide positive feedback to employees, and target areas for improvement. The survey was completed by a range of court users, including parties to cases, attorneys, jurors, and others.
The public satisfaction survey is part of a statewide initiative of the Michigan Supreme Court and the State Court Administrative Office to measure and report on court performance. In 2013 and 2014, a total of nearly 50,000 surveys were completed in courts throughout Michigan. Visit www.courts.mi.gov for more information.
Published: Mon, Dec 14, 2015
