The Michigan Judicial Institute will present the webinar “Elevating Public Trust Through Court User Experience” on Wednesday, September 30, from noon to 1:30 p.m. via Zoom.
This webinar will explore a human-centered framework designed to help court professionals at all levels transform the court user experience. By leveraging national and state perspectives, webinar speakers will discuss how to move beyond negative perceptions and actively build trust.
Attendees will learn to apply the Court User Wheel as a creative tool for identifying service gaps while gaining actionable strategies for managing self-represented litigants, improving physical wayfinding, and supporting staff through effective de-escalation techniques.
The webinar will examine how managers can utilize survey data and State Court Administrative Office resources to innovate and measure success, turning every interaction into an opportunity for improved public trust.
Speaking at the webinar will be:
• Zenell Brown, fairness and accountability administrator, State Court Administrative Office, Michigan Supreme Court.
• Emilie Tarsin, councils and commissions manager, State Court Administrative Office; Michigan Supreme Court.
• Creadell S. Webb, chief diversity, equity, and inclusion officer, First Judicial District of Pennsylvania.
To register for the webinar, visit https://mjieducation.mi.gov and scroll down to “Upcoming MJI Events.”
This webinar will explore a human-centered framework designed to help court professionals at all levels transform the court user experience. By leveraging national and state perspectives, webinar speakers will discuss how to move beyond negative perceptions and actively build trust.
Attendees will learn to apply the Court User Wheel as a creative tool for identifying service gaps while gaining actionable strategies for managing self-represented litigants, improving physical wayfinding, and supporting staff through effective de-escalation techniques.
The webinar will examine how managers can utilize survey data and State Court Administrative Office resources to innovate and measure success, turning every interaction into an opportunity for improved public trust.
Speaking at the webinar will be:
• Zenell Brown, fairness and accountability administrator, State Court Administrative Office, Michigan Supreme Court.
• Emilie Tarsin, councils and commissions manager, State Court Administrative Office; Michigan Supreme Court.
• Creadell S. Webb, chief diversity, equity, and inclusion officer, First Judicial District of Pennsylvania.
To register for the webinar, visit https://mjieducation.mi.gov and scroll down to “Upcoming MJI Events.”
